Featured work
The AI-Native Platform Experience
Enterprise software rebuilt around agents — a platform layer, not a bolted-on feature.
Unified Webex App
Five competing apps merged into one modular platform through phased convergence.
Webex Contact Center
Six-site field research accelerated the move to cloud CCaaS and skipped a bundling plan customers didn't want.
Collaboration Devices Portfolio
Hardware + software integration across thirteen years of Cisco's device portfolio.
Webex Assistant & Proactive Join
Frontier voice AI, validated with hacked-together Wizard-of-Oz prototypes before the hardware existed.
São Paulo Public-Sector Mobile
Population-scale public-sector mobile launch — the pre-login decision is what drove adoption.
Additional work
UI Builder
Inherited the team and product, then reset its strategy around a new UX vision. Led a cross-functional overhaul that raised measured usability from single digits to high double digits.
Platform Analytics
Integrated the standalone Performance Analytics & Reporting team into the platform as Platform Analytics. Added telemetry via the Appsee acquisition and scaled the team across Amsterdam and Hyderabad.
Webex Calling & Control Hub
Single pane of glass for Webex portfolio integration. 61% cloud calling market share attributed to admin simplicity.
Cloud Connected UC
Premise-to-cloud on-ramp for enterprise unified communications. Certificate management praised by admins.
Webex Room Phone
Bridged video and audio conferencing engineering orgs to ship a content-sharing-capable audio device.
IP Phones 7800/8800 Design System
Unified design language across enterprise phone families. Multi-region manufacturing and localization.
Cisco Design Thinking Framework
Contributed to published methodology adopted company-wide across design, product, and engineering.
Lexmark Multi-Function Devices
Hardware + software convergence design. Buyers Lab and BERTL industry awards.